At MaxGizmo, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds and returns are processed.
1. Return Eligibility
You may request a return if:
- The item is defective
- The item is damaged upon delivery
- You received the wrong item
Return requests must be submitted within 7–14 days of delivery.
2. Non-Returnable Items
Certain items may not be eligible for return including:
- Used products
- Items damaged by misuse
- Final sale items
- Personalized products
3. Return Process
To initiate a return:
- Contact customer support
- Provide order number
- Provide proof (photos/videos if damaged)
- Wait for return approval
Do not send items back without approval.
4. Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Processing time may vary depending on your bank.
5. Shipping Costs
- Original shipping fees may be non-refundable
- Return shipping costs may be the responsibility of the customer unless the issue was our error
6. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your payment provider
- Contact us for assistance
7. Exchanges
We may offer replacements for defective or damaged items, subject to availability.
8. Order Cancellations
Orders may be canceled within a limited time window before shipping. Once shipped, cancellation is not possible.
9. Policy Updates
We reserve the right to modify this policy at any time. Updates will be posted on our website.
10. Contact Us
For refund or return inquiries, please contact our customer support team through our website.